Terms and Conditions
The use of the website (the “Website”) is subject to the terms and conditions stated herein. Use of the Website constitutes an agreement by you (the “Client”) that your use is governed by these terms and conditions. In addition, when using the services of Intense Bolivia (“Intense Bolivia”) in particular, you will be subject to any guidelines or rules applicable to such services which are periodically updated.
1.1. To secure a booking with Intense Bolivia, we require 50.00% of the total amount at booking, and the remaining 50.00% thirty days (30) before the initial date of the trip. In case of a cancellation, please refer to the cancellation policy further below. The deposit less the money already expended on subcontracted services may be used toward future travel with Intense Bolivia. Clients booking by telephone, facsimile or email will be deemed to have read the booking conditions.
1.2. A booking is accepted and becomes definite from the date Intense Bolivia has received the client’s deposit and personal information. It is at this point that a binding contract between Intense Bolivia and the Client comes into existence.
1.3. The contract is between Intense Bolivia and the Client, being all persons named on the booking form. The person signing the booking form, warrants that he/she has full authority on behalf of all the persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions.
1.4. Each booking (including optional tours), confirmation, reduction, extension, or modification must be made/sent to:
Sales: 1-800 670 9510 (Toll free US & Canada)
Email: sales@intensebolivia.com
And should include the following information:
Name and last name of the travelers
Number of adults and children (under 11 years) and toddlers (under 1 year)
Starting and ending dates of the trip
Destinations
Hotel category (3, 4 or 5 stars) and room type (single, double with 1 full/queen/king-size bed, double with 2 twin size beds, triple)
International means of arrival and departure to Bolivia (airlines and flight numbers) and schedules
A member of Intense Bolivia will respond to the Client’s request within one or two working days.
1.5. In case of tour cancellations, the Client must send his/her request solely to:
Email: sales@intensebolivia.com
And should include the following information:
Name and last name of the travelers
Number of adults and children (under 11 years) and toddlers (under 1 year)
Starting and ending dates of the trip
Destinations
Hotel category (3, 4 or 5 stars) and room type (single, double with 1 full/queen/king-size bed, double with 2 twin size beds, triple)
International means of arrival and departure to Bolivia (airlines and flight numbers) and schedules
A member of Intense Bolivia will respond to the Client’s request within two working days via email, including a cancellation code.
2.1. For Independent Travelers (FIT’s), the balance of all monies due must be paid to Intense Bolivia no later than 30 days before departure. For groups, 50% of the balance of all monies due must be paid to Intense Peru no later than 60 days before departure and the remaining balance no later than 30 days before departure.
Payment may be required ahead of that mentioned in the above paragraph, in the event a service provider requires an earlier payment.
In case of non-payment of the balance by the due dates, Intense Bolivia will treat the booking as cancelled by the Client.
2.2. In the case of late bookings (those made within 30 days of the departure date). Full payment of the balance is due immediately.
2.3. Payment can be made by credit card or transferring the total amount of the invoice to one of our accounts. In case of a bank transfer all wiring and transfer costs should be assumed by the Client.
Any changes to the original booking must be confirmed by email. Any costs or charges which we incur by our suppliers as a result of the amendment(s), will be charged to the Client. While every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.
If any member of your party is prevented from traveling, it may be possible to transfer the booking to another suitable person, provided that written notice is given at least 30 days prior to departure. An administration fee of US$ 50 will be levied, plus any costs imposed by Intense Bolivia suppliers. Airlines may impose 100% cancellation charges and the cost of a new ticket.
The Client may cancel the booking, including optional tours, at any time provided that the cancellation is communicated to Intense Bolivia in writing. Cancellation charges will be applied as shown below, calculated from the day that the written notification is received by Intense Bolivia. In addition to the charges shown below, airlines may impose 100% cancellation charges.
All cancelled reservations are subject to a cancellation fee. The cancellation fee is a percentage of the tour price according to the number of days before departure on which the written notification is received. The percentage is based on the cancellation policies of the service providers included in the quote. The following fees apply for cancellations:
For Independent Travelers (FIT’s):
0 – 29 days prior to arrival: 100% of total cost
30 – 59 days prior to arrival: 25% – 50% of total cost
60 – 89 days prior to arrival: 10% – 25% of total cost
For Groups:
0 – 29 days prior to arrival: 100% of total cost
30 – 59 days prior to arrival: 50% of total cost
60 – 89 days prior to arrival: 25% of total cost
In case part of a booking is cancelled, the remaining party may have to pay additional charges (e.g. under-occupancy, or single room supplements).
While Intense Bolivia will use its best endeavors to operate all tours as advertised, by entering into this contract, the Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Intense Bolivia reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.
If a major change is known to us, the Client will be told at the time of the booking.
If a major change becomes necessary after booking, Intense Bolivia will inform the Clients as soon as reasonably possible.
When a major change is made, the Client will have the choice of accepting the change of arrangements, purchasing any other available tour or canceling the tour and obtaining a full refund, provided that the major change is not because of force majeure.
Force majeure is war, threat of war, riots, civil strife, strikes, industrial dispute, terrorist activities, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Intense Bolivia.
Intense Bolivia is not liable for any charges in the event of a change -beyond their control- to the departure time or date of a tour, flight or other form of transport.
For any given price increase, Intense Bolivia will absorb price increase loss if total Intense Bolivia prices for the Client’s package increase less than 4% for those clients booking/making their initial deposit at least 6 months in advance. If the increasing exceeds the 4% the Client will be asked to pay for 100% of the difference. If clients book less than 6 months in advance, this % becomes 2%.
It is the responsibility of the Client to be in possession of a valid passport, visa permits, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Intense Bolivia.
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their choosing. Persons over 60 years of age will be advised to obtain medical evidence of fitness to travel on the chosen itinerary. No unaccompanied minors (those under 18 years of age) can be accepted on tours operated by Intense Bolivia, however older teenagers may be considered provided they are accompanied by a parent or guardian who accepts full responsibility for them. Intense Bolivia reserves the absolute right to decline a booking at their discretion. Clients agree to accept the authority and decisions of Intense Bolivia’s employees, tour leaders and agents, whilst on the tour with Intense Bolivia. If in the opinion of such person the health or conduct of a Client before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour, the Client may be excluded from all or part of the tour. In case of ill-health, Intense Bolivia may make such arrangements as it sees fit and recover the costs thereof from the Client.
All participants in tours operated by Intense Bolivia are expected to obey the laws and regulations of the countries visited, and any failure to do so will relieve Intense Bolivia of all obligations that they may otherwise have under these booking conditions.
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour, in which case all monies paid will be forfeit.
If the chosen holiday includes a cruise or excursion or transfer by boat of any sort, the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the tour but will enable Intense Bolivia to take additional precautions for the Client’s safety at such times as may be appropriate.
If the Client has a complaint about any of the tour arrangements, he/she must bring it to the attention of the tour leader or other representative of Intense Bolivia at the time so that they may use their best endeavors to rectify the situation. It is only if Intense Bolivia is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Client’s ability to claim compensation from Intense Bolivia being extinguished or at least reduced. Should the problem remain unsolved, a complaint must be made in writing to Intense Bolivia within 28 days of the completion of the holiday.
Intense Bolivia will use its best endeavors to ensure that all flight prices are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, it DOES NOT GUARANTEE the fare. The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued. Flight bookings cannot be transferred.
The flight times given by Intense Bolivia are for general guidance only and are subject to change. Up-to-date flight times will be shown on the tickets. The Client must check the tickets very carefully immediately upon receipt of the latest timings. Intense Bolivia will endeavor to inform the Client as soon as possible in the event of any flight alteration. Details of airlines are also subject to change. Such alterations do not constitute a significant change to the holiday arrangements, and will therefore not be entitled to cancel without paying the normal charges as a result.
Intense Bolivia cannot be held responsible for any delay to your flight whether this delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or (local) governments, the rescheduling of flight times by the airline, mechanical breakdown, strike, industrial action or any other reason.
Intense Bolivia cannot guarantee the accuracy of any hotel, resort or other leaflet which is not published by them but may be supplied as an additional service to the Client.
Intense Bolivia accepts responsibility for ensuring that the holiday which the Client books with them is supplied as described in the final version of the travel program the Client will receive upon arrival and the services reach a reasonable standard.
Intense Bolivia acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.
